A good day in the office for most of us involves meeting targets, cracking that tough code or just making sure your boss is happy. But what if your job description involves bringing a smile on a customer’s face?
Imagine walking into your favorite breakfast place in the morning and encountering a smiling staff who responds to your requests, proactively helps you and gives you top class service. On occasions such as these even the quality of the food can be overlooked to an extent. This can set the mood for the rest of your day. At the same time, I’m sure you can imagine the opposite. Not a pretty picture at all, therefore I shall not paint it.
Customer Service representatives need to realise that they have great power in their hands to lighten up a customer’s day (As seen in this video) By doing this they can ensure loyalty to not just a tangible i.e. the product but also an intangible which is the service. Companies need to understand how strong a differentiator this can be and devise ways and means of getting their employees involved.
How can companies help set the tone for the day for a customer?